links for 2009-07-01
July 1, 2009
More information that "mild" is the wrong way to appreciate this disease. H1N1 swine flu is looking an awful lot like previous pandemics, both in spread, infection patterns and virulence, and even the most mild pandemic is still a devastating thing.
Wow, if you read only one of the articles that I post to Delicious, read this one. Presented here are five crisis communications best practice case studies. The astute amongst us will see the common threads: transparency, empathy, promptness and proactivity. Really good stuff here. Thanks, @tomgable !
Another great article by crisis comms guru, Jonathan Bernstein.