links for 2010-07-20
Following on the crisis communication bit, @shelholtz has a really interesting post about the Steve Jobs press conference on the iPhone 4 antenna problems (full disclosure: I have an iPhone 4, and while I've had those problems, I still love the phone).
I personally thought the presser was a disaster, and it looks like Mr. Holtz agrees with me, though he gives actual reasons why. And links to a classic crisis comms post of his (http://blog.holtz.com/index.php/crisis_communication_fundamentals/) to make the point.
@OldSpice Guy is a bit off the beaten track, but from a crisis communications standpoint, the last part of their recent campaign was an amazing example of what CAN be done.
Also, be sure to click on the "extraordinary level of trust in the superstar team" link (http://www.fastcompany.com/1670314/old-spice-youtube-videos-wieden) and the "a well-designed and executed plan" link (http://creativity-online.com/news/behind-the-work-old-spice-responses/144947) in the document as they give good, behind-the-scenes looks at how this was developed.
Like I said, this is a bit off the beaten track, but we should be taking inspiration from everywhere — even a shirtless man who reads tweets.
Seriously? Why? What in heck is happening in this response?
Updated biweekly. They've got a little thing on ICS going now.
Ridiculously good article from Foreign Affairs. The lesson for us in the US is that if unaccountable, unresponsive governments far more poorly in disaster situations than accountable, more responsive governments; doesn't that also apply at the local level? Will a government that plans WITH its community affect better outcomes than a government that plans in secret?